F.A.Q

Question:

How to pay for an order?

Answer:

Payment is made with any Visa or MasterCard using SiamPay merchant. When paying, your personal data is not requested and you can completely trust this system.

You can also pay using PayPal transfer.

If none of these methods suits you, then you can contact us and we will select a convenient payment option for you.

Question:

Can I pay for the item upon receipt?

Answer:

No, unfortunately there is no COD system in Thailand. We work only on 100% prepayment.

Question:

How is the delivery carried out?

Answer:

Delivery to Russia is carried out by the transport company DPD. The courier brings the package directly to your home. The travel time is approximately 3-4 weeks. It happens faster.

For residents of Kamchatka, Sakhalin, Yakutia and Magadan, this delivery method is NOT available. If you are from this region, write to us and we will select the best shipping option for you.

If the delivery needs to be carried out not to Russia, then write to us and we will advise you on the possibility of sending to your country and on prices.

Question:

Will there be a tracking number to track my parcel?

Answer:

Yes, definitely. After shipment, we will send a tracking number by which you can track your parcel.

Question:

I didn’t find what I want to order in your assortment.

Answer:

You can write to us or send a photo of what you are looking for and we will try to find it for you.

Question:

How can I trust you? Are there any guarantees?

Answer:

We strongly encourage and welcome legal payment, which is the legal basis for the shipment of the order by the store. In addition, such payment protects the buyer from fraud on the part of the seller. It is this payment that can be presented as proof of the value of the order to the customs authorities, in particular the Russian Federation.

Our online store accepts payment through SiamPay, a major merchant in Southeast Asia.

By paying for the order, you can be sure that the order will be sent to you without fail. At least on the grounds that you have legal proof of your payment.

Alternatively, you can check out live customer reviews on our @Botanathai Instagram page.

Question:

Can I return or exchange an item?

Answer:

No, goods cannot be returned or exchanged.

Question:

What if my package is lost?

Answer:

This is extremely rare. Sometimes it happens that parcels take longer than usual. There were cases up to 90 days. But in the end, the buyer still received his order.

But if such a situation occurs, then we will refund you the money for the goods (excluding delivery) or send the order again at our expense.