Terms & Conditions

Completion of retail and small wholesale orders from the site is made within 4 working days from the moment the payment is fixed.  We guarantee that the order will arrive no later than 90 days after the order was sent.

 Attention, the shipping cost is not included in the price of the product.

 At the moment, the following types of delivery are possible:

 1. Combined way Air + Courier service in the country of destination (used for delivery to Russia and Kazakhstan)

 2. Thailand post air (at the moment it is possible a little more than 40 countries)

 3. Thailand post land (at the moment it is possible a little more than 40 countries)

 Upon delivery to Russia, the website automatically calculates prices for

 - Combined way Air + Courier service in Russia

 - Thailand post air for parcels up to 2 kg

 - Land post of Thailand for parcels from 2 to 20 kg

 In the final part of ordering, you have the opportunity to make a payment.

 Botanathai.com is an online cosmetics store from Thailand that strongly encourages and welcomes legal payment, which is the legal basis for the shipment of the order by the store.  In addition, such payment protects the buyer from fraud on the part of the seller.  It is this payment that can be presented as proof of the value of the order to the customs authorities, in particular the Russian Federation.

 Our online cosmetics store from Thailand accepts payment through SiamPay, a major merchant in Southeast Asia.

 Paying for the order of cosmetics, decor, accessories from Thailand, you can be sure that the order will be sent to you without fail.  At least on the grounds that you have legal proof of your payment.

 SiamPay merchant does not ask for your personal data when paying with VISA and MASTERCARD cards.

 In the event that at the completion of the order for some reason you did not make a payment, then later, when processing your order, you will be sent a link for payment via SiamPay.

 Unfortunately, not everyone who buys cosmetics and accessories from Thailand has an objective opportunity to use VISA and MASTERCARD cards.  In this situation, we are ready to provide other payment methods.  In the event that it is appropriate, we will gladly provide a bank account of our online store, namely as a legal entity registered in Thailand.

 For Russian organizations, we with our partners are ready to provide the service "Purchase in Thailand and delivery" in this case, the organization, not being a participant in foreign economic activity, can purchase goods in Thailand, while paying for them and their delivery with customs clearance by wire transfers within Russia.  And receiving documents as for a product purchased in Russia.

 Enjoy your shopping in the online store of cosmetics and accessories from Thailand Botanathai.com!